Customer Care or could not care less

On the 1 October I was debited an additional R1700 for a contract I cancelled at cancellation period.<br> <br> After calling the call centre I was told it was for data charges even though the invoice stated 0 Bytes used. I was told they would investigate what sites I went to. After explaining that there was a cap on the account and no additional charges could be charged, three calls later and 2 hours later a supervisor agreed and logged a query with the accounts department for me to be refunded. This was very frustrating process and wanted to complain as I was told it would take 2 weeks before I got my money back. I wanted a telephone number to call to complain but was surprised to hear that the complaints department for a telecoms company do not take calls. I was instructed to send an email to [Email Removed] an oxy***** if you ask me.<br> <br> None the less I sent the email. Well after three emails all I got was an automated email accepting my complaint. Three weeks later no response from anyone and every time I call the call centre they have no record of my contract as it was cancelled nor any of the reference numbers can be found.<br> <br> I feel completely disempowered!