Customer Care number 808 is a waste of time

Item: MTN South Africa
Rating: 2
Author: Gareth H

I have been trying to call MTN 808 a number of times for the past few days, staying on hold for up to an hour at a time with no answer. This is extremely frustrating when I need something done that ONLY can be done by calling this number.<br> <br> It has gotten worse today where after 5 min or less the call just drops.<br> <br> MTN, I need someone competent to contact me as I am now beyond frustrated!

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Replies (1)

MTN South Africa's replyOfficial

02 May 2015, 12:58

Hello ghanslo,

Thank you for posting.

Please accept our apologies for the delayed response and the inconvenience this may have caused.

We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our service levels.
Therefore the matter has been escalated to the relevant management team.

Regards,
Lawrence

REQ: ***

MTN South Africa's reply02 May 2015, 12:58

Official