Customer Care not responding to emails

<p>I wrote an email to ********** on 5 January 2017 because I couldn't get through on the helpline 808.Any option I chose would disconnect me. I was impressed when I received an email reply +-35min later asking for information before they would assit me. It also gave me a reference number [# ********** 3]. 15min later I submitted via email all the information requested except one detail that I didn't understand. I asked which MTN pin they requested from me. I received no response on my email. On 6 January I sent another email with the reference number asking whether they received my email and asking again which MTN pin number they needed. Up to today, 10 January, I have received no response from customer care.</p> <p> </p> <p>I've tried calling the helpline 808 again and I'm still getting disconnected. I've tried calling 083 1 808 from a landline, but i keep on getting the message that I did not enter a cell phone number, regardless of the number of times I enter my cell phone number. Emailing customer care is clearly a waste of time as I am not getting any response.</p> <p> </p> <p>Can someone please contact me to resolve the matter? All I need done is to activate international roaming and MMS. Email communication is preferred.</p>