Customer care not responding
<p>I have been billed on my previous account an additional amount that I do not know what I was billed for. I sent an e-mail enquiry to MTN's customer care e-mail as instructed in the invoice. I received an automatic reply from MTN with a ticket number. It is now 2 days later and no response from them.</p>
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MTN South Africa's replyOfficial
08 Nov 2016, 15:54Good afternoon Lourie
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
As per our telephonic conversation we have agreed that due to your data provisioning being depleted you had went on to use an out of bundle rate for R7.95 there after a data bundle was purchased via the self-help service for R29.64. I have also advised to change your usage limit you must dial 141 follow the prompts select option 4 and then follow the prompts again to change the usage limits to your desired limit.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Best regards,
MTN South Africa's reply08 Nov 2016, 15:54
Official
Good afternoon Lourie
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
As per our telephonic conversation we have agreed that due to your data provisioning being depleted you had went on to use an out of bundle rate for R7.95 there after a data bundle was purchased via the self-help service for R29.64. I have also advised to change your usage limit you must dial 141 follow the prompts select option 4 and then follow the prompts again to change the usage limits to your desired limit.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Best regards,