CUSTOMER CARE NOT ON THE SAME PAGE

<p>I have been struggling,calling MTN on the 808 no in 2016 due to an high phone acc which just was not possible. Finally in dec 2016 it was sorted out. I was being billed for data and sms bundles that i never received. Now they owe me money so I called on the the 1st Feb 2017 requesting my money to be paid back to me as I am a cash payment. I got a ref no my bank details confirmed told it would take 72hrs for the money R2134 to be in my bank acc. Well no money so again contacted MTN on the 6th Feb2017 was informed that my previous call was just to log a request. Seriously i am asked the exact same questions again given another ref no then informed that I now have to wait 7 working days!!!! Why must I wait for my money which by the way was when they decided to do something about it total amount overcharged was R3200! MTN is very quick to suspend your service for late payment but when they need to pay back this is the bs I have to deal with and it is totally unacceptable. WHY MUST A CLIENT LIKE MYSELF HAVE TO WAIT FOR 7 WORKING DAYS??????? The same request logged twice 2 ref numbers.</p>