1 reviews | Active since Nov 2013
CUSTOMER CARE - NOT
Wow, have you ever phoned the MTN 083 1 808 number (Customer Service) NOT!!!<br> <br> Well if they answer the phone in about 10 minutes you are lucky. Never mind the fact that you still get transferred 3 times within and then have to wait again for a query on a Business account.<br> <br> I work through a smaller cell company to liaise on our company's behalf with MTN, now I see why. Due to my query not being sorted out over 2 months I decided to sort it out myself, well that didn't happen because I had to listen to there silly hold music for a further 10 minutes before some *********** person answered (Phindilile). Wow, and the answer I got for my query is that MTN are waiting for their developers to write a programme for this option on their system. I asked to speak to a supervisor, who also took over 10 minutes to answer the phone.<br> <br> So now my question is, How long must I wait for this to be developed by their programmers?? <br> <br> Don't worry MTN, we have over expenditure on one of our accounts and we must just keep paying because you can't implement a cap on your system. Wow, that is unbelievable!!!<br> <br> This is not customer service MTN, maybe you should look up the definition!!!!
We are truly sorry for any inconvenience caused and for the delayed response to your post. It was not our intention to have dissatisfied you in any way.
We have now perused the account and see that one of the numbers on the account has been migrated to a higher package MTN Anytime 1200 standard package and the discounts for the number were forfeited and we do see that a usage limit of R0.00 was set on another number.
We will suggest in future you send through all your requests to *** with the type of request you need assistance with in the subject line e.g. Billing Query, SIM swap, Upgrade etc.
This way your requests can be handled through an account manager and you'll have direct contact with the account administrator.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response to your post. It was not our intention to have dissatisfied you in any way.
We have now perused the account and see that one of the numbers on the account has been migrated to a higher package MTN Anytime 1200 standard package and the discounts for the number were forfeited and we do see that a usage limit of R0.00 was set on another number.
We will suggest in future you send through all your requests to *** with the type of request you need assistance with in the subject line e.g. Billing Query, SIM swap, Upgrade etc.
This way your requests can be handled through an account manager and you'll have direct contact with the account administrator.
Regards
Tim
MTN Complaints Management Team: REQ:***