JW
Joshua W
1 reviews | Active since Oct 2015
13 Oct 2015, 13:33
Customer Care - No response back
I've emailed MTN Customer Care regarding cancellation of my contract but haven't heard from them since then. It's been three days with follow up e-mails being sent to them.<br> <br> This is highly unacceptable.
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Replies (1)
MTN South Africa's replyOfficial
13 Oct 2015, 17:13Hello joshwebs,
Thank you for contacting MTN Retentions.
Please find below the estimated early termination fees as of the [13-10-2015]
Cell Phone Number : ***
Termination Date : 2015-12-05
Samsung SM-N9005 Note 3@ R 9 000.22 / 24 X 02 months remainder = R 750.01 Handset value
Handset value +
Unbilled invoice : R 562.99
Current Outstanding Balance : R 509.00
Early Termination Fee Total : R 1 822.00 estimated amount
Quote valid till - 2015-10-20
Payment should be made to the below account or via MTN Store, prior to the cancellation of the contract.
Bank : Absa Bank
Account number : ***
Branch code : 632005
Branch : Sandton
Reference Number : Cell Phone Number
Kindly contact 808 customer care 24 hours after making payment or e mail *** to to complete request
Trust you will find the above in order.
Thank You
warm regards
mike
Thank you for contacting MTN Retentions.
Please find below the estimated early termination fees as of the [13-10-2015]
Cell Phone Number : ***
Termination Date : 2015-12-05
Samsung SM-N9005 Note 3@ R 9 000.22 / 24 X 02 months remainder = R 750.01 Handset value
Handset value +
Unbilled invoice : R 562.99
Current Outstanding Balance : R 509.00
Early Termination Fee Total : R 1 822.00 estimated amount
Quote valid till - 2015-10-20
Payment should be made to the below account or via MTN Store, prior to the cancellation of the contract.
Bank : Absa Bank
Account number : ***
Branch code : 632005
Branch : Sandton
Reference Number : Cell Phone Number
Kindly contact 808 customer care 24 hours after making payment or e mail *** to to complete request
Trust you will find the above in order.
Thank You
warm regards
mike
Best regards,
MTN South Africa's reply13 Oct 2015, 17:13
Official
Hello joshwebs,
Thank you for contacting MTN Retentions.
Please find below the estimated early termination fees as of the [13-10-2015]
Cell Phone Number : ***
Termination Date : 2015-12-05
Samsung SM-N9005 Note 3@ R 9 000.22 / 24 X 02 months remainder = R 750.01 Handset value
Handset value +
Unbilled invoice : R 562.99
Current Outstanding Balance : R 509.00
Early Termination Fee Total : R 1 822.00 estimated amount
Quote valid till - 2015-10-20
Payment should be made to the below account or via MTN Store, prior to the cancellation of the contract.
Bank : Absa Bank
Account number : ***
Branch code : 632005
Branch : Sandton
Reference Number : Cell Phone Number
Kindly contact 808 customer care 24 hours after making payment or e mail *** to to complete request
Trust you will find the above in order.
Thank You
warm regards
mike
Thank you for contacting MTN Retentions.
Please find below the estimated early termination fees as of the [13-10-2015]
Cell Phone Number : ***
Termination Date : 2015-12-05
Samsung SM-N9005 Note 3@ R 9 000.22 / 24 X 02 months remainder = R 750.01 Handset value
Handset value +
Unbilled invoice : R 562.99
Current Outstanding Balance : R 509.00
Early Termination Fee Total : R 1 822.00 estimated amount
Quote valid till - 2015-10-20
Payment should be made to the below account or via MTN Store, prior to the cancellation of the contract.
Bank : Absa Bank
Account number : ***
Branch code : 632005
Branch : Sandton
Reference Number : Cell Phone Number
Kindly contact 808 customer care 24 hours after making payment or e mail *** to to complete request
Trust you will find the above in order.
Thank You
warm regards
mike
Best regards,