Customer Care Nightmare (***********)

I am.on Shasha 200 wifi package, its 100GB + 100GB 5g. When the 1st 100GB finish I receive an sms informing its done than the new 100GB starts 10mbp speed when thats done speed reduced to 512kbp until the new month. My concern started when I checked.my data usage and balance I picked up that both data 100GB a depleting at the same time. I did send a email to customer care also attached screen shots of different days when I checked balance on the app and received a reference. The one consultant Thato Modise imformed me that it was escalated to support for investigation with reference SMC/*** and I must follow up 24-48 hours and I did. My inquiry started on the 12 May 25 and to date has not been rectified or given a proper explanation even if I did attached pics showing my concern. The following consultants emailed and I not sure why different people reply to you and that other ask you what's the number I am enquiring about but in the subjects box is a reference number given to me by them and I gave my account number and details since day one. 1. Carmen Wentzel 2.Bianca Mashalane 3. Lerato Shilaloke 4. Thato Modise ( escalated the enquiry to support) 5. Goitsemang Segopolo ( she is clueless)

As a customer I am being rob in living daylight with my data I am paying for.