dL
dimakatso L
1 reviews | Active since Feb 2015
05 Feb 2015, 19:48
customer care line and network
When you call the customer care line you always have to wait for more than an hour to get help and their network is forever unavailable. i'm now paying for a data contract i cant even use every month because whenever i try to connect the network is not available.
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Replies (1)
MTN South Africa's replyOfficial
23 Feb 2015, 09:07Hello dllegabe,
We would like to apologize for the delayed and for any inconvenience caused with caontacting our customer call centre. Our customer service team has been experiencing a high influx of requests.
We will suggest that you perhaps use our online chat service. We have agents available from 8:00am until 17:00pm. Please copy the link below into your web browser, type in your cell-phone number, click on next and wait for the chat window to appear. The first available agent will be able to assist you.
We've had a look at your account, we see that you requested the number to be migrated over to prepaid, however you've been advised to first use up the airtime on your SIM card and to call us back before the 20th of March 2015 to avoid any billing to be generated.
Once again we truly sorry for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We would like to apologize for the delayed and for any inconvenience caused with caontacting our customer call centre. Our customer service team has been experiencing a high influx of requests.
We will suggest that you perhaps use our online chat service. We have agents available from 8:00am until 17:00pm. Please copy the link below into your web browser, type in your cell-phone number, click on next and wait for the chat window to appear. The first available agent will be able to assist you.
We've had a look at your account, we see that you requested the number to be migrated over to prepaid, however you've been advised to first use up the airtime on your SIM card and to call us back before the 20th of March 2015 to avoid any billing to be generated.
Once again we truly sorry for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply23 Feb 2015, 09:07
Official
Hello dllegabe,
We would like to apologize for the delayed and for any inconvenience caused with caontacting our customer call centre. Our customer service team has been experiencing a high influx of requests.
We will suggest that you perhaps use our online chat service. We have agents available from 8:00am until 17:00pm. Please copy the link below into your web browser, type in your cell-phone number, click on next and wait for the chat window to appear. The first available agent will be able to assist you.
We've had a look at your account, we see that you requested the number to be migrated over to prepaid, however you've been advised to first use up the airtime on your SIM card and to call us back before the 20th of March 2015 to avoid any billing to be generated.
Once again we truly sorry for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We would like to apologize for the delayed and for any inconvenience caused with caontacting our customer call centre. Our customer service team has been experiencing a high influx of requests.
We will suggest that you perhaps use our online chat service. We have agents available from 8:00am until 17:00pm. Please copy the link below into your web browser, type in your cell-phone number, click on next and wait for the chat window to appear. The first available agent will be able to assist you.
We've had a look at your account, we see that you requested the number to be migrated over to prepaid, however you've been advised to first use up the airtime on your SIM card and to call us back before the 20th of March 2015 to avoid any billing to be generated.
Once again we truly sorry for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,