Customer care - lack of response

I received the response below after emailing them my request on the 23rd of March<br> Its now 4 days later and still no response.<br> 808 customer care line is useless too.<br> I was forced to move from Nashua Mobile to MTN SP but what a disappointment.<br> <br> Thank you for submitting your query through this medium of correspondence.<br> Your reference number for this query is ***. Please keep the reference number so we can assist with tracking your query. We will respond to your query within 8 working hours.