Customer 'Care' is Customer Torture

First time ever writing on Hello Peter, but I HAVE to vent! I am beyond frustrated after an afternoon (a whole afternoon!) of being on the phone to the MTN customer 'care' centre. I spoke to 7 different people (repeating my verification information to each one), was told different things by different people, and only once was I offered a reference number for my call. I was having trouble accessing my accounts online at the usual portal, and it seems that no-one knew that it is no longer functional (mycontract.mtn.co.za), and were giving suggestions as to how I could solve the problem. Why does the site still allow you to change username and password if it is not functional? Tells you to phone customer care, They tell you to try something else, and you're in the closed circuit, going round and round and round and round. What a waste of time and effort! Come on guys, this is no way to treat your customers. Educate your call centre staff!!!!!! Catch a wake-up. This is NOT ON!!!!!