AC
Antoinette C
1 reviews | Active since Oct 2014
08 Jul 2015, 21:14
Customer care ignores request for statement
i noticed that suddenly my monthly payment to MTN increased in June. i have not been receiving a detailed customer statement per mail for a while. after struggling to access my online profile on the MTN website, I emailed customer care on 12 June 2015 requesting a detailed statement to be sent to me via email. I received a query number (#***5) but to date no statement, even after emailing them asking a response to my (very simple) query.
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MTN South Africa's replyOfficial
24 Jul 2015, 11:55Hello FlashyMagician3,
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the lapse in service.
Unfortunately you have not provided us with the necessary information to enable us to investigate this matter. Kindly be advised that there has been a general increase in all our products and services effective as of May 2015. Therefore you will notice that your subscription fees have been slightly adjusted to reflect the price increase.
Thank you for your continued support.
Kind regards
Letumile
REQ:***
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the lapse in service.
Unfortunately you have not provided us with the necessary information to enable us to investigate this matter. Kindly be advised that there has been a general increase in all our products and services effective as of May 2015. Therefore you will notice that your subscription fees have been slightly adjusted to reflect the price increase.
Thank you for your continued support.
Kind regards
Letumile
REQ:***
Best regards,
MTN South Africa's reply24 Jul 2015, 11:55
Official
Hello FlashyMagician3,
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the lapse in service.
Unfortunately you have not provided us with the necessary information to enable us to investigate this matter. Kindly be advised that there has been a general increase in all our products and services effective as of May 2015. Therefore you will notice that your subscription fees have been slightly adjusted to reflect the price increase.
Thank you for your continued support.
Kind regards
Letumile
REQ:***
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the lapse in service.
Unfortunately you have not provided us with the necessary information to enable us to investigate this matter. Kindly be advised that there has been a general increase in all our products and services effective as of May 2015. Therefore you will notice that your subscription fees have been slightly adjusted to reflect the price increase.
Thank you for your continued support.
Kind regards
Letumile
REQ:***
Best regards,