Customer Care, I Think Not !

Have you ever dealt with Customer Care at MTN ? Don't ! A seemingly simple request to update some personal information on a contract account became an impossible task. Fifteen emails over six hours of back-and-forth correspondence, all which were nothing more than copy & paste responses, and nothing achieved. So, statements will continue to be sent to a disused email address and won't be seen, this will result in payment not being made which will lead to termination of the contract for non-payment and I will be left having to start a new contract elsewhere. All because Customer Care wouldn't help with a simple request.