Customer Care Email is pointless

<p>My MTN contract is coming to an end and I would like to cancel my contract. I have sent numerous emails to ********** and I receive an automated email stating that my email has been received and I will be assisted shortly. Nothing further ever comes of this. Nobody contacts me to cancel my contract. Nobody responds via email. It is as if all of the emails sent to ********** end up in a black hole. I hope that MTN will read my complaint and contact me to cancel my contract.</p>