CUSTOMER CARE DOESN'T GET BACK TO US

Good morning<br> My MD is wanting to cancel his contract with MTN and on the website, it states you can email them your request. The contract is done for my MD but is held by the company so it's just easier for us to email the request as we will then send all the necessary paperwork. I have now done this 4 times and requested they contact my MD urgently to advise that this has been processed!! I get a read receipt from the Customer Care email address every single time (which tells me someone has read the email) yet no one has bothered to call or to assist. This is probably one of many reasons we have decided to move other to another service provider. To this day, we still have not been contacted. I think this is truly appalling service. <br> <br> I would really appreciate it if someone would contact Mr Blaeser regarding all of this and advise him accordingly.