Customer Care - Contradiction in Terms

MTN have no idea what is going on with their billing system. MTN did not process the debit orders on the 28th as it fell on a Sunday, nobody in MTN is bright enough to realise that they could just process the D/O on the 1st business day after a Sunday month end. They found it in their wisdom to send out a threatening SMS to all their customers advising that they are going to suspend their account. I called their customer care centre 20 minute wait, yip they use the word CUSTOMER CARE, please Google customer care MTN. D/O paid on the 1st March 2021 - Today 5th March 2021 another SMS from MTN we have cancelled your D/O instructions as you have not paid the account. Customer Care did send me an email advising that they would follow up on the 4th March to make sure that the D/O was paid that is obviuosly a BS story otherwise they would have known that the D/O was paid on the 1st March, CLUELESS ORGANISTION, TO BIG TO CARE - WELL CUSTOMERS HAVE CHOICES - I WILL MAKE USE OF MY CHOICE WHEN MY COMPANIES CONTRACTS COME UP FOR RENEWAL.