Customer Care Centre...yeah right
<p>On the 25th Jan i received an sms frm mtn informing i am no longer a debit order paying customer but a cash paying one. When i called the customer care number i was asked security questions...what bank do u bank with and i amswered fnb and i was also asked to confirm my email address which i did...all correct answers and then i was told the my account was apprently in arrears by about R4000
Good day Rowan,
Thank you for taking the time to raise your concerns and affording us the opportunity to address them. Kindly accept our sincere apologies for any inconvenience caused.
Please note that your account had accumulated arrears due to multiple invoices being unpaid. The last payment before the one you made on 2017-01-31 was on 2016-10-20 hence why the charges have been accumulating on your account. The current account balance after the payment of R1670.00 made on the 31st is R2,301.49(including the January 2017 invoice) but we also have taken note of the payment arrangement that was made through the call centre.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards,
Tshepo M
REQ:***
Best regards,
Good day Rowan,
Thank you for taking the time to raise your concerns and affording us the opportunity to address them. Kindly accept our sincere apologies for any inconvenience caused.
Please note that your account had accumulated arrears due to multiple invoices being unpaid. The last payment before the one you made on 2017-01-31 was on 2016-10-20 hence why the charges have been accumulating on your account. The current account balance after the payment of R1670.00 made on the 31st is R2,301.49(including the January 2017 invoice) but we also have taken note of the payment arrangement that was made through the call centre.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards,
Tshepo M
REQ:***
Best regards,