Customer Care CALL LIMIT???

WHAT THE HELL????<br> <br> I bought airtime and data on 03 october and it was never loaded to my number. I called MTN on the 4th asking about this and the lady I spoke to confirmed that there was no recharge on the 3rd. She said the only solution is for me to request a refund from FNB since I bought the bundles through my banking app. And now I have just received a response from FNB telling me that MTN confirms that I received that bundles, so they cant refund me. Now when I call MTN i am told that I have exceeded my customer care call limit, What the hell is that, I only called MTN once this month. <br> MTN is really disgusting nowadays, so now with all their problems including airtime and data disappearing, they are cutting customers off from the customer service.<br>