Customer Care

My device's screen has gone dark and it is still under warranty. I have tried booking it in for repairs and have come up against the wall. Each time I dial 135 I get send from pillar to post and eventually my call gets dropped. I then resorted to emails to customercare and I sometimes get a response requesting for information which will always be the same information submitted previously. Todate I am still awaiting their response. SOme customer care they have there. So frustrating.