1 reviews | Active since Feb 2017
Customer care an absolute joke
<p>I have been trying to close my account using the MTN Active website for approx 2 months now. I have received several reference numbers, the most recent being ********** 53. I have also emailed customer care many times but have not had a sigle response from them other than an automated reply saying they will respond with in 48 hours. Well is it 48 hours or 48 days. I have recently relocated overseas and due to time zone issues it has not been possible or feasible to contact the 'wonderful' call center on 808, mainly as you seem to have to hang on for an eternity to eventually speak to someone. I have been a customer since 1999 and really upset that not one has bothered to get back to me. It would be great if someone from MTN could contact me via email. **********
Thank you for getting back to me finally, it's really sad that customers have to revert to this to get a response! Really sad! My mobile number is + ********** 24 but it would be great if we could do this over email ********** as there is a 10 hour difference between SA and New Zealand.
Alternatively you could call me now or at at 1645 your time today. I am incredibly frustrated by MTNs response and it has cost me quite a bit of money so far. I need a response today please?
Thank you for getting back to me finally, it's really sad that customers have to revert to this to get a response! Really sad! My mobile number is + ********** 24 but it would be great if we could do this over email ********** as there is a 10 hour difference between SA and New Zealand.
Alternatively you could call me now or at at 1645 your time today. I am incredibly frustrated by MTNs response and it has cost me quite a bit of money so far. I need a response today please?
Hi Ishe, in true MTN style, not a word from you as yet and I have received yet ANOTHER bill from #uselessmtn. I cannot believe this pathetic service. What else must a person do to get a respoinse from you? Please advise soonest
Hi Ishe, in true MTN style, not a word from you as yet and I have received yet ANOTHER bill from #uselessmtn. I cannot believe this pathetic service. What else must a person do to get a respoinse from you? Please advise soonest
Hello MTN.,... any word as yet??? almost a week and no response?
Hello MTN.,... any word as yet??? almost a week and no response?
Utterly pathetic, off to social media I go
Utterly pathetic, off to social media I go