MG
Mariza G
1 reviews | Active since Jun 2015
24 Jun 2015, 20:37
Customer Care 808 Service Pathetic!
MTN took it upon themselves and made the decision to make my prepaid sim card inactive ***...no notification, no sms, no phone call whatsoever. I noticed this on the eve of 22nd June when I wanted to load data on it. After spending a few hours this morning on and off from the phone...so damn frustrated with 808 as NO ONE is answerig the phones, again now I was holding for 30minutes,took a picture and ill be sending it everywhere for everyone to see, ppl need to know how pathetic the service is! How can u keep someone holding for 30 minutes and call yourselves Customer Care?! And how can u make my sim inactive, that's my property?!
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Replies (1)
MTN South Africa's replyOfficial
01 Jul 2015, 16:18Hello Mariza Gericke,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The number you provided is deactivated. If a prepaid number is not used for 90 days to make a chargeable call it is recycled.
Please supply us with your sim card number so we can do further checks.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The number you provided is deactivated. If a prepaid number is not used for 90 days to make a chargeable call it is recycled.
Please supply us with your sim card number so we can do further checks.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
MTN South Africa's reply01 Jul 2015, 16:18
Official
Hello Mariza Gericke,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The number you provided is deactivated. If a prepaid number is not used for 90 days to make a chargeable call it is recycled.
Please supply us with your sim card number so we can do further checks.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The number you provided is deactivated. If a prepaid number is not used for 90 days to make a chargeable call it is recycled.
Please supply us with your sim card number so we can do further checks.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***