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chantelle G
1 reviews | Active since Feb 2015
07 May 2015, 09:22
Customer care!
I have desperately trying to cancel a contract with MTN. I cannot get through on their call centre. I hold for ages then the line cuts. I have emailed customer support and no response. I have no idea where to turn and every day I am trying to get hold of someone to cancel this account. I have tried every morning now for the past month and I am being billed for a phone and a contract that I no longer use!?
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MTN South Africa's replyOfficial
19 May 2015, 15:24Hello Chantelleg@,
Thank you for your post
Apologies for the delayed response and inconvenience caused.
According to our records, you called on the 7th requesting to cancel the contract, cancellation is done from the 7th May to the 6th June 2015.
Regards
Bongi Nsope Assoue.
Thank you for your post
Apologies for the delayed response and inconvenience caused.
According to our records, you called on the 7th requesting to cancel the contract, cancellation is done from the 7th May to the 6th June 2015.
Regards
Bongi Nsope Assoue.
Best regards,
MTN South Africa's reply19 May 2015, 15:24
Official
Hello Chantelleg@,
Thank you for your post
Apologies for the delayed response and inconvenience caused.
According to our records, you called on the 7th requesting to cancel the contract, cancellation is done from the 7th May to the 6th June 2015.
Regards
Bongi Nsope Assoue.
Thank you for your post
Apologies for the delayed response and inconvenience caused.
According to our records, you called on the 7th requesting to cancel the contract, cancellation is done from the 7th May to the 6th June 2015.
Regards
Bongi Nsope Assoue.
Best regards,