CUSTOMER = BURDEN !!!
<p>After a terrible experience trying to cancel a sim whilst in London, I was trying to obtain a new simcard upon my return. I arrived at the first MTN Store at the lower level in Centurion Mall. The excuse was they were offline. I was sent to the MTN store at the upper level. Their excuse was that they did not have stock. When returning to the original store, requesting to purchase a sim and perform the simswop later, the excuse then was that they were busy with stock take and were not prepared to sell a sim. Clearly, customers are nothing other than a burden to the people manning these MTN stores. I will start to cancel the first of my MTN contracts as they expire. As a customer I need not accept this pethetic level of service!</p>
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MTN South Africa's replyOfficial
25 Oct 2016, 12:14Good day Johann,
Thank you for bringing this to our attention.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. The concerned employee should have shown high regards for your valued presence in our store. This matter has been escalated to the management team of MTN Centurion stores for urgent attention and to contact you with a way forward.
We are really sorry for your bad experience with us and hope you will give us a chance to offer you a level of service desired by you.
Regards
Yahya
REQ:***
Best regards,
MTN South Africa's reply25 Oct 2016, 12:14
Official
Good day Johann,
Thank you for bringing this to our attention.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. The concerned employee should have shown high regards for your valued presence in our store. This matter has been escalated to the management team of MTN Centurion stores for urgent attention and to contact you with a way forward.
We are really sorry for your bad experience with us and hope you will give us a chance to offer you a level of service desired by you.
Regards
Yahya
REQ:***
Best regards,