customer avoidancce

<p>I recently purchased mtn sim card, I have never used their service before so am still learning. I recharged the line ********** 025 and for some reason the airtym did not load on the line, I then recharged my heita line And it went thru without issues as usual. I recharged mtn line for second time and got the message from my bank confirming the purchase. Being new I called the contact centre for assistance. I was happy to hear that I will be transfered to a champion, I spoke to the "champ" Sandile who informed me that there is no reflection on the system. I told hi m that that's strange and he said "what do I expect him to do" n I shud call after half an hour. I called again and the lady Nkuli told me that there s no update, then asked me to hold while she checks the system. Well inn desperation I waited and waited till she decides to disconnect the line. Talk bout first impression. All I need is my airtym that's all. </p>