Customer assistant refuses to assist customer

<p>I went to the MTN store on Sunday due to a software problem that I was experiencing with my mums.</p> <p>I initially thought it was a battery problem and showed the phone to a consultant, her response was very rude, her response she they do not keeps and cannot help and was ready to walk away</p> <p>I had to call her back and ask if there was anything we can do or if she could assist with me upgrading my…I would take a new contract</p> <p>Her response was yet again very rude and not interested in helping, resulting in me asking to cancel my contract.</p> <p>While she fiddle with the computer trying to cancel my contract she decides she will not help me or the numerous customers in the queue waiting to be served because she did not like my attitude </p> <p>I had to wait for several minutes for another consultant to assist and only after asking if someone was planning on assist.</p> <p>I would like to know if this behaviour is acceptable your staff is allowed to be rude and refuse to perform their primary function – customer assistance??</p> <p> </p> <p> </p>