🚨 Customer Alert: Ongoing Nightmare with MTN, Mondo, and RewardsCo! 🚨

I am beyond frustrated with the abysmal service from MTN, Mondo, and RewardsCo. I purchased a WiFi router package from MTN four days ago after being relentlessly pestered with calls. Despite my initial inquiries, I eventually caved and bought the router. They deducted R468 from my account, promising delivery within 2-3 working days. However, on the third day, with no communication or delivery, I decided to contact MTN.

Calling MTN was a nightmare; the prompts made it nearly impossible for a non-MTN service provider to speak to an agent. I then turned to Twitter, where I was informed that my package was canceled (not by me). I have proof of this. They claimed the entire process was handled by a third party, Mondo.

After being given a number to call, I ended up speaking to an agent from Mondo, not RewardsCo, who confirmed that my package was canceled due to a system error that rejected my application. Interestingly, despite taking money from my account, they never informed me of this issue.

When I requested a refund, I was told to send an email with a reference number. I comp****, only to be told it would take 5-7 days to process. How is it that my money is taken immediately, but a refund takes over a week?

Today, I called Mondo again to check the status, only to hear a different story. They now claim they can't see any transaction they only see one done in March 2024. I have never made any transaction with this company before! This is my very first time, getting anything from them. The agent then directed me to billing, which turned out to be MTN—the very same company I couldn’t reach initially due to their restrictive prompts.

I tried to contact RewardsCo through their site, but the number provided doesn’t even work. This has been an infuriating waste of my time and money. I just want my refund and to be done with these companies. Whoever is responsible I need answers!