MW
Mark W
1 reviews | Active since Jul 2015
04 Sept 2015, 14:33
Custome Service does not respond to queries
I have been trying to get tax invoices from MTN, I got an initial reply from them say that they charge for the service, but me emails back to customer service are never rep**** to. I have attempted numerous emails, I have tried calling, I logged a compliant and got the automated response saying it takes upto 5 days (madness), It is now 6 working days, over a week later and still no response my reference number is MTN REQ:***. for what that is worth as they do not respond.
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MTN South Africa's replyOfficial
04 Sept 2015, 16:06Hello markwebster,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have tried calling you today with out any luck.
Please respond to the mail that we have sent you with the number and the month of the tax invoice that you are requesting.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have tried calling you today with out any luck.
Please respond to the mail that we have sent you with the number and the month of the tax invoice that you are requesting.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply04 Sept 2015, 16:06
Official
Hello markwebster,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have tried calling you today with out any luck.
Please respond to the mail that we have sent you with the number and the month of the tax invoice that you are requesting.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have tried calling you today with out any luck.
Please respond to the mail that we have sent you with the number and the month of the tax invoice that you are requesting.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***