Current balance lost when converting to prepaid

Hi,<br> <br> I app**** today to convert my contract at MTN to prepaid as the 24 month contract has expired (as of Saturday). On the phone the consultant informed me that the over R 1000 airtime I currently have will be lost.<br> Surely this is not allowed by the CPA as I paid for this airtime over the 24 month contract? <br> I have app**** for the conversion to prepaid in the meanwhile anyway, but I have now checked online that other people doing the same thing have been able to keep their airtime when moving across to prepaid. <br> I did phone 808 again, but the consultant was not able to help me and said someone at the retention department will contact me. However, after having to hold for 30 minutes in total for consultants at the 808 number today, I doubt I'll hear from them soon, which is why I'm complaining about this here! <br> <br> MTN, I have been a loyal customer for the past 10+ years. Will you please move the airtime I have on my contract over to my prepaid?