Crying Out for Help after receiving ********** Service
<p>Absolutely appalled by the level of incompetence of the staff within the MTN call centre departments including their insurance. </p> <p> </p> <p>What started out as a complete nightmare, having had my iPhone 6 ****** on the 11th June 2017, turned out to be the most inconvenient, unpleasant experience of my life and MTN was there to make sure it got worse!</p> <p> </p> <p>At the beginning of June when I migrated from contract to prepaid, someone in the Cancellations Department failed to inform me of the error on their system alerting them that the migration had failed. This resulted in me being stuck in limbo between contract and prepaid because according to both departments I didnt exist and my number seemed to have become null and void.</p> <p> </p> <p>The above resulted in problems blacklisting my phone and receiving an ITC number so I could go to the police station to lay a case and then claim from insurance. It was a snowball effect.</p> <p> </p> <p>Fast forward 2 weeks after my phone was ****** I have finally received my new device but am unable to perform a sim swap because I am STILL being tossed between 173 and 808 which are the contract and prepaid sim swap departments.</p> <p> </p> <p>MTN leaves me in shock every single day that I have to deal with them because they dont ever call you back or provide any feedback like they say they will.</p> <p> </p> <p>Hoping to use this platform to have this issue resolved so I can continue with life again!</p>