****** for salepersons

Underhanded tactics from MTN Direct have almost made me cancel all my contracts today.

I received a call from them concerning a contract I've had since 2011, the uncapped lite. The lady, Fatima, stated that I had to renew my contract otherwise it would terminate at the beginning of February. After I confronted her about it, she changed to either renew or cancel it. I asked her to email all this, and then give me a call in a couple of days after I have read it to hear what I would do. She then said that they do not email anything, and that I must go to my nearest shop to renew my contract.

I then dialled 808, and spoke to one of the operators concerning this subject, and she assured me that nothing was loaded on the system, and that nothing would happen to my contract.

I have been a customer of MTN since 1998, and I have had a few issues with them, but nothing like this. I am almost at the point of cancelling everything and moving to another provider, only thing keeping me here is the coverage in my area is better on MTN, and this one data contract that no-one can beat, not even MTN themselves.