XC
Xaba C
1 reviews | Active since Jan 2019
25 Mar 2019, 23:35
******
My contract was **********ly upgraded, I then stoped payment they've blocked my number later I've settled it November 2018 got settlement letter from Norton. They've blocked my number and don't want to reactivate them. Been on this matter since December and nothing has been done.
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Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
26 Mar 2019, 08:11Good day Xaba
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the legal team for assistance.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Warm Regards
Renall Chetty
Complaints Management Team
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the legal team for assistance.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Warm Regards
Renall Chetty
Complaints Management Team
Best regards,
MTN South Africa's reply26 Mar 2019, 08:11
Official
Good day Xaba
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the legal team for assistance.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Warm Regards
Renall Chetty
Complaints Management Team
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the legal team for assistance.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Warm Regards
Renall Chetty
Complaints Management Team
Best regards,
XC
Xaba C's updateReviewer Update
30 Mar 2019, 00:50I've called customer care and they've told me that I owe MTN R633 on the 13/03/2019 then R1069 on the 15/03/2019 then on the 26/03/2019 they say its R1683 how possible is that. Sthandiwe Mkhize asked for that settlement letter on the 15/12/2018 then told me that the matter will be solved within 3-7 working days. Then Smangele Sibiya also requested that and here's her reply "query escelated with ref Trouble Ticket#: 1- ********** 0637, TAT is 3-7 working days". What should I do to get my numbers back.
XC
Xaba C's update30 Mar 2019, 00:50
Reviewer Update
I've called customer care and they've told me that I owe MTN R633 on the 13/03/2019 then R1069 on the 15/03/2019 then on the 26/03/2019 they say its R1683 how possible is that. Sthandiwe Mkhize asked for that settlement letter on the 15/12/2018 then told me that the matter will be solved within 3-7 working days. Then Smangele Sibiya also requested that and here's her reply "query escelated with ref Trouble Ticket#: 1- ********** 0637, TAT is 3-7 working days". What should I do to get my numbers back.