******
I had my phone blocked due to theft since this fools don't offer insurance then defaulted for a few months which I had sent numerous emails to them regarding the matter but there was no response........ WHO GAVE YOU THE RIGHT TO HAND OVER MY ACCOUNT TO MY WORKPLACE WITHOUT YOU GUYS COMMUNICATING WITH ME FIRST? IS THAT HOW YOU DO BUSINESS? HOW WERE THEY ABLE TO GET MY NEW NUMBER YET YOU SIMPLY FAILED TO RESPOND TO MY EMAILS?
BUNCH OF FOOLS INDEED!!!???
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Replies (2)
MTN South Africa's replyOfficial
23 Apr 2018, 08:44Good day Jabulile,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that we have contacted you on numerous occasions on numerous nos ***, *** as well as ***). There were numerous e mails sent to you as well as well as responses to you Hellopeter complaints. Also note that we do offer insurance upon request. If you do not pay for insurance, you will not receive the service. Your account has been handed over to our legal team as well as every interaction with you as these are pasted on your account. You may contact our legal team should you require any further service.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply23 Apr 2018, 08:44
Official
Good day Jabulile,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that we have contacted you on numerous occasions on numerous nos ***, *** as well as ***). There were numerous e mails sent to you as well as well as responses to you Hellopeter complaints. Also note that we do offer insurance upon request. If you do not pay for insurance, you will not receive the service. Your account has been handed over to our legal team as well as every interaction with you as these are pasted on your account. You may contact our legal team should you require any further service.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's replyOfficial
23 Apr 2018, 08:44Good day Jabulile,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that we have contacted you on numerous occasions on numerous nos ***, *** as well as ***). There were numerous e mails sent to you as well as well as responses to you Hellopeter complaints. Also note that we do offer insurance upon request. If you do not pay for insurance, you will not receive the service. Your account has been handed over to our legal team as well as every interaction with you as these are pasted on your account. You may contact our legal team should you require any further service.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply23 Apr 2018, 08:44
Official
Good day Jabulile,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that we have contacted you on numerous occasions on numerous nos ***, *** as well as ***). There were numerous e mails sent to you as well as well as responses to you Hellopeter complaints. Also note that we do offer insurance upon request. If you do not pay for insurance, you will not receive the service. Your account has been handed over to our legal team as well as every interaction with you as these are pasted on your account. You may contact our legal team should you require any further service.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,