*****ed MTN with Arrogant Consultants

I've never been *****ed by MTN. On Saturday the 11th June 2022 I bought R30 airtime for my mobile phone as I love to have Airtime for emergencies. To my surprise on Wednesday the 15th June I was left with R8 airtime on my phone as I never made a call. I called their toll free number which is 135 and spoke to their consultant (I forgot her name) who advised me that I had a subscription that I was not aware of and it deducts R2 a day. She gladly cancelled the subscription and advised that my R22 will be paid back in the next 2-24 hrs but until today it was not refunded. I decided to call again today and spoke to a very rude and arrogant consultant by the name of S'ne or Sine who hung up on my ear because she could not explain to me why is my airtime not refunded. I called for the second time and spoke to the lady called Pearl who kept me on hold for over 10 minutes and I ended up in the hands of another consultant by the name of Nthabeleng/Nthabiseng who politely told me that my Airtime won't be refunded because I had a subscription on my phone.

MTN is *****ing us by daily subscription that we know nothing about then they tell us that they are not part of those subscription. I'm very much annoyed and I want my Airtime back! I want it all