********ly negligent MTN!!!

Utterly useless network MTN, I was victim to a smash and grab incident on Thirsday evening. The sim was reported to be stopped that same evening to MTN. On Friday i requested a new sim at Hartbee****rt MTN. Told to wait 24 hours before I insert the sim. On Friday afternoon the sim still did not work. I went back to MTN and was told sorry MTN systems sent the sms authorization to the previous sim, the ***** then declined the request for the sim swop this preventing the sim swop. Now do I sue MTN for losses incurred for enabling a *****, for not blocking the sim as reporte, and for preventing me to proceed with bussiness as my phone after several days can still not link to the various services enabled by that sim? So please tell me useless people of MTN can a sim swap not be done on a MTN phone contract and how much compensation are you willing to stand in for!