******** Repair Centre

<p>I have taken my tablet in to MTN as the simcard reader malfunctioned with simcard stuck, after which it was damaged due to simcard removal, it is under warranty.</p> <p>The repair centre has not allowed for me to contact any supervisors or technicians dealing with the issue, they cut me off (Priscilla) and smugly tell me they will contact me, it has been more than 2 months and I have been **** to, cut off and belittled by the smug repair centre people who know that there is no procedure to complain about them or escalate issues with head office (Priscilla, Thato Modise was more helpful but smug and arrogent nonetheless).</p> <p>I am disgusted with this service, they are holding my device while I pay for it monthly, not explaining to me what is going on, lying to me about contacting me etc.. What a terrible service!</p> <p>Now Sarah Naidoo, supervisor, suggests we have a 2nd assessment by the same technicians to determine if its physically damaged, but I want to challenge this premise and be treated like a paying customer not a stingy *****, which they are if anything.</p> <p>They want R1700 to repir, R400 just to get it back, while they ***** my money every day by holding my device while its in the contract period and not dealing with my issue, furthermore the repir centre is registered aa a special number, which you hold on the line for 15 minutes before speaking to someone, another 5-10 minutes every time they need to find something basic out. *******!!!</p> <p>Jonathan - ***</p>