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shivani S
1 reviews | Active since Jan 2011
08 Oct 2019, 15:32
******** billing
I cancelled my father's contract in May 2019 as he passed away in March 2019 and still today(Oct 2019) it is not cancelled and we are still being billed. I have sent all the required documents to them and spoke to several different people and sent many emails to MTN customer care and also went physically to the branch in ****arney and still no one can help us. The next stop is the police station...
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Replies (2)
MTN South Africa's replyOfficial
08 Oct 2019, 16:10Thank you for your post.
We sincere apologised for any inconvenienced caused to you and the family.
Our condolence for the loss of your Dad.
Thank you for your time online confirming his MTN account number: K***.
Usage from the sim card after account holder passed away in May 2019.
The account is cancelled the last debit order is requested for R381.94 to be paid to MTN on the 7-10-2019. This debit order will reflect in 3 days if payment is successful or not.
The debit order is cancelled as well.
Kind Regards,
Alice van der Merwe
MTN
We sincere apologised for any inconvenienced caused to you and the family.
Our condolence for the loss of your Dad.
Thank you for your time online confirming his MTN account number: K***.
Usage from the sim card after account holder passed away in May 2019.
The account is cancelled the last debit order is requested for R381.94 to be paid to MTN on the 7-10-2019. This debit order will reflect in 3 days if payment is successful or not.
The debit order is cancelled as well.
Kind Regards,
Alice van der Merwe
MTN
Best regards,
MTN South Africa's reply08 Oct 2019, 16:10
Official
Thank you for your post.
We sincere apologised for any inconvenienced caused to you and the family.
Our condolence for the loss of your Dad.
Thank you for your time online confirming his MTN account number: K***.
Usage from the sim card after account holder passed away in May 2019.
The account is cancelled the last debit order is requested for R381.94 to be paid to MTN on the 7-10-2019. This debit order will reflect in 3 days if payment is successful or not.
The debit order is cancelled as well.
Kind Regards,
Alice van der Merwe
MTN
We sincere apologised for any inconvenienced caused to you and the family.
Our condolence for the loss of your Dad.
Thank you for your time online confirming his MTN account number: K***.
Usage from the sim card after account holder passed away in May 2019.
The account is cancelled the last debit order is requested for R381.94 to be paid to MTN on the 7-10-2019. This debit order will reflect in 3 days if payment is successful or not.
The debit order is cancelled as well.
Kind Regards,
Alice van der Merwe
MTN
Best regards,
MTN South Africa's replyOfficial
08 Oct 2019, 16:17https://business.hellopeter.com/review/********-billing-***?keyword=
Hi sorry I was in the wrong,
The debit order requested for the 1-10-2019 was for the August invoice.
The invoice for September month will be paid over to MTN on the 1-11-2019 due to the invoice date 26th of every month.
We have re-instated the debit order again for this balance to be debited 1-11-2019, my apology.
Kind Regards,
Alice van der Merwe
Hi sorry I was in the wrong,
The debit order requested for the 1-10-2019 was for the August invoice.
The invoice for September month will be paid over to MTN on the 1-11-2019 due to the invoice date 26th of every month.
We have re-instated the debit order again for this balance to be debited 1-11-2019, my apology.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply08 Oct 2019, 16:17
Official
https://business.hellopeter.com/review/********-billing-***?keyword=
Hi sorry I was in the wrong,
The debit order requested for the 1-10-2019 was for the August invoice.
The invoice for September month will be paid over to MTN on the 1-11-2019 due to the invoice date 26th of every month.
We have re-instated the debit order again for this balance to be debited 1-11-2019, my apology.
Kind Regards,
Alice van der Merwe
Hi sorry I was in the wrong,
The debit order requested for the 1-10-2019 was for the August invoice.
The invoice for September month will be paid over to MTN on the 1-11-2019 due to the invoice date 26th of every month.
We have re-instated the debit order again for this balance to be debited 1-11-2019, my apology.
Kind Regards,
Alice van der Merwe
Best regards,