******** Action by MTN

This is close to *******. It is unbelievable that MTN, an organization its size resolved to what we know as debit order ***** with obscure businesses. What I mean is, once you enter into a contract with MTN you will not be able to get out. This is because, although you sign up for a 24 month contract, at the end of the contract, you default to a month to month. This should not be a problem until you have to call and request for termination. Thats where the horror begins.

Since 6 October, I have made several calls and I keep being passed from service looser to Mondo Call Center then back to loser without success. This is after waiting on the phone for over 10 minutes on average.

I am confident MTN's management team is aware of the capacity challenges in their call centers. It is appalling to say the least.

Can I be contacted to close this simple matter.