TL
Toka L
1 reviews | Active since Jan 2016
28 Jan 2016, 08:59
Credits Still Not Passed
In reference to a previous complaint:<br> http://hellopeter.com/mtn/complaints/failure-to-discontinue-runout-contract-***<br> <br> I got an email promising to pass credits on my account to reverse the costs accumulated since the contract cancellation was requested. Guess what, on the 25th of this month a debit order of the amount of R321.40<br> was debited off my account :(<br> <br> I want my money NOW!
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MTN South Africa's replyOfficial
28 Jan 2016, 11:51Hello kilowathour,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note credit was passed on the 22 January 2016 however a debit had already been scheduled with the bank by then.
If your debit order for the R321.40 went through successfully, please contact our Customer Care on 808 to log a request for Refund. We will need you to also confirm your banking details so we can deposit the amount back into your account.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note credit was passed on the 22 January 2016 however a debit had already been scheduled with the bank by then.
If your debit order for the R321.40 went through successfully, please contact our Customer Care on 808 to log a request for Refund. We will need you to also confirm your banking details so we can deposit the amount back into your account.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
MTN South Africa's reply28 Jan 2016, 11:51
Official
Hello kilowathour,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note credit was passed on the 22 January 2016 however a debit had already been scheduled with the bank by then.
If your debit order for the R321.40 went through successfully, please contact our Customer Care on 808 to log a request for Refund. We will need you to also confirm your banking details so we can deposit the amount back into your account.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note credit was passed on the 22 January 2016 however a debit had already been scheduled with the bank by then.
If your debit order for the R321.40 went through successfully, please contact our Customer Care on 808 to log a request for Refund. We will need you to also confirm your banking details so we can deposit the amount back into your account.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,