1 reviews | Active since Oct 2016
Credit with 2G less data since March
<p>I renewed my contract last year (2015) with MTN to receive 4G data monthly. 2G for day and 2G for night. Since March this year (2016) I have been receiving 2G only which lasts 2 days maximum. On they day the data is credited I get notification the 4G data has been credited yet much balance shows 2G only. I'm fed up with MTN!!!! Either I get my money back for the data I never received or can I get the data credited</p>
Good day Khutso Makuwa,
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly be advised that our system shows that you are provisioned with 2GB volume data plus 2GB Night Express bundle on the 21st of each month. For a full balance view, please dial *141*1# OK.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Good day Khutso Makuwa,
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly be advised that our system shows that you are provisioned with 2GB volume data plus 2GB Night Express bundle on the 21st of each month. For a full balance view, please dial *141*1# OK.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***