MD
Michael D

1 reviews | Active since May 2015

15 Jun 2016, 12:32

Credit Report Updates

<p>I would like to find out which department is doing credit updated with the credit buros?</p> <p> </p> <p>I do have 3 accounts with MTN 1 of them for a few years now but my credit buro advised that the last time they received an update from MTN was in January,2016. Why would this be? The worse part is I just took out another 2 contracts from MTN as well. The 1st installment was already paid on these other 2 phones and they are not even listed at the credit buro as yet!!!!!!! WHY WHY WHY?????</p> <p> </p> <p>Because MTN is not updating their info my credit record is now falling.</p> <p> </p> <p>Get the personnel to contact me urgently regarding this information so that this issue can be addressed urgently.</p> <p> </p>

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Replies (1)
MTN South Africa
MTN South Africa's reply17 Jun 2016, 11:33
Official

Good Day Michaeldel,

Thank you for your post

Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

Kindly be advised that the matter has been escalated to the management team of the relevant functional unit for resolution. They will revert to you with feedback.

Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards,

Zukiswa

REQ: **********