PB
Phomello B
1 reviews | Active since Feb 2016
31 May 2016, 18:57
credit refund
<p>This is the feedback I received today from MTN stating that the accord was credited but to my surprise R850 was debited from my account so the below is all a lie I have my bank statement to prove that. This is utter BS</p> <p> </p> <p>(Good Day Phomello,</p> <p>Thank you for bringing this matter to our attention.</p> <p>Please accept our sincere apologies for any inconvenience caused. According to our records you were credited for the remaining invoices on the 09 May 2016. The amount credited for the outstanding invoice was R485.98 which paid part of the invoice of 13 May 2016. The total invoice was R872.00 and the amount to be debited on the 31 May 2016 is R386.00 as part of it was paid by the credit of R485.00.</p> <p>Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.</p> <p>Kind Regards<br />Itumeleng<br />REQ:***)</p>
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MTN South Africa's replyOfficial
31 May 2016, 19:38Dear Valued Customer,
Thank you for taking the time to raise your concerns with MTN.
kindly be advised that the credit of R485.98 was passed into your contract account on the 09/05/2016 and the debit order was sent for R386.02 on the 31/05/2016. we have attached the open item report for your perusal.
warm regards
mike
REQ:***
Best regards,
MTN South Africa's reply31 May 2016, 19:38
Official
Dear Valued Customer,
Thank you for taking the time to raise your concerns with MTN.
kindly be advised that the credit of R485.98 was passed into your contract account on the 09/05/2016 and the debit order was sent for R386.02 on the 31/05/2016. we have attached the open item report for your perusal.
warm regards
mike
REQ:***
Best regards,