1 reviews | Active since Feb 2016
credit refund
<p>This was sent logged on the 5th and to date there is still no feedback</p> <p>(This is the sms I received this morning regarding my refund Good day Please find the below response from our banking department. Refund was successfully processed into bank account ***9 5 and there were no rejects, customer to check with their bank. Kind Regards Siphumezo REQ:*** Which to my surprise only R150 was refunded what about the other months I was billed extra from November till February only R150 refunded you must be joking what about the other months????????????????????????????????? Please go back and check your systems this is rubish I am tired of complaining now seriously. I am highly irritated I have never had such issues with Mtn. JUST SORT THIS out!!!!!!!!)</p> <p> </p>
Ref:REQ:***
Ref:REQ:***
Good Day Phomello,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records you were credited for the remaining invoices on the 09 May 2016. The amount credited for the outstanding invoice was R485.98 which paid part of the invoice of 13 May 2016. The total invoice was R872.00 and the amount to be debited on the 31 May 2016 is R386.00 as part of it was paid by the credit of R485.00.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
Good Day Phomello,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records you were credited for the remaining invoices on the 09 May 2016. The amount credited for the outstanding invoice was R485.98 which paid part of the invoice of 13 May 2016. The total invoice was R872.00 and the amount to be debited on the 31 May 2016 is R386.00 as part of it was paid by the credit of R485.00.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
