1 reviews | Active since Feb 2016
Credit& refund
This is the sms I received this morning regarding my refund Good day Please find the below response from our banking department. Refund was successfully processed into bank account ***9 5 and there were no rejects, customer to check with their bank. Kind Regards Siphumezo REQ:*** Which to my surprise only R150 was refunded what about the other months I was billed extra from November till February only R150 refunded you must be joking what about the other months????????????????????????????????? Please go back and check your systems this is rubish I am tired of complaining now seriously. I am highly irritated I have never had such issues with Mtn. JUST SORT THIS out!!!!!!!!!
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that a request has been logged with the billing department to investigate the invoices after the upgrade, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Best regards,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that a request has been logged with the billing department to investigate the invoices after the upgrade, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Best regards,
Please can I get feedback about my refunds
Please can I get feedback about my refunds