1 reviews | Active since Dec 2009
Credit record, malware, unsubscribe
Good day<br> <br> I have had an account with you for almost 20 years.<br> <br> Today, I wanted to get a data modem.I was told that I have a bad credit record.<br> <br> I INSIST you tell me which database you queried to get the wrong credit information about me. Was it a Transunion real-time database or an old copy you did not bother to update? My credit record is clean!!<br> <br> When renewing my last contract, a limit was placed on my line. After four attempts, hours of wasted time visits, phone calls, numerous promises from your useless staff nothing changed and I still endure constant non-stop adverts to buy airtime, you even have the audacity to abuse the installed MTN menu to create pop ups while I am busy dealing with clients overseas. <br> <br> I give you one and FINAL WARNING: UNSUBSCRIBE ME! NEVER EVER send me another sms to buy anything from you or use my cell phone operating system to push adverts! You are breaking the law. Who the hell do you think you are to place malware on my phone!!!<br> <br>
Thank you for bringing this to our attention.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards,
Felicity
REQ:***
Thank you for bringing this to our attention.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards,
Felicity
REQ:***