Credit profile

I have received the most horrible experience at MTN. I have been asking MTN to update the correct information on my credit profile but they don't want to. Every time i call,i am being transfered from one agent to the next. Other agents even have the nerve to drop my call. When i request the team leader, i get told that they are busy and will call me back. I never get a call back. MTN call center is full of unprofessional agents who are not properly trained. My credit record has dropped because of what MTN did and they don't want to fix it. I really regret taking a contract with this service provider. The credit department is never available.