Credit not reflecting
As per below I should be on credit and this has not been app****Official private business reply
Good day Thabisile,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of us deducting more than what we should have for your insurance since your upgrade.
We have processed a credit for your all the debits that were erroneously done. This is a total of R1,276.80 VAT inclusive. The credit will be updated in 24 hours and should reflect on your next invoice.
Kind Regards, Kabelo Brett Mosimanyane Complaints Analyst
Dear Valued Customer,
Thank you for taking my call and the time to raise your concerns with MTN, please accept our apologies for delayed response. It was not our intention to displease you.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
As per our discussion the credit has been loaded and therefore reflecting as at the 23 January 2018. The reason it did not reflect on your current invoice is due to the fact that it closed on the 20 January 2018, 2 days before the credit was loaded.
We are terribly sorry that your complaint had to get to Hello Peter to be resolved.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
Dear Valued Customer,
Thank you for taking my call and the time to raise your concerns with MTN, please accept our apologies for delayed response. It was not our intention to displease you.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
As per our discussion the credit has been loaded and therefore reflecting as at the 23 January 2018. The reason it did not reflect on your current invoice is due to the fact that it closed on the 20 January 2018, 2 days before the credit was loaded.
We are terribly sorry that your complaint had to get to Hello Peter to be resolved.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,