CREDIT NOT PAID YET, ITS BEEN A MONTH!
Itumeleng rep**** on Hello Peter on the 14th of March 2016 - REQ: *** that credit for invoice finalised 25/11/2015 should reflect on my MTN account within 48 hours. To date I have not heard anything from MTN. My contract has not been renewed and my MTN account should be closed therefore the credit should be paid in my bank account. My MTN account number was: N***. I am so tired of reporting the same thing! Please refund me asap! My banking details are the same as the ones MTN has been debiting me from!!
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MTN South Africa's replyOfficial
18 Apr 2016, 13:51Hello selaselepe1@,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that a credit amounting to R 174.55 was passed on 2016-03-15. The credit passed was for the invoice dated 2015-11-25 for R 140.34 plus the return debit order admin fee for R 34.20 ( R 11.40 * 3). Your account has been settled and closed off.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that a credit amounting to R 174.55 was passed on 2016-03-15. The credit passed was for the invoice dated 2015-11-25 for R 140.34 plus the return debit order admin fee for R 34.20 ( R 11.40 * 3). Your account has been settled and closed off.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
MTN South Africa's reply18 Apr 2016, 13:51
Official
Hello selaselepe1@,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that a credit amounting to R 174.55 was passed on 2016-03-15. The credit passed was for the invoice dated 2015-11-25 for R 140.34 plus the return debit order admin fee for R 34.20 ( R 11.40 * 3). Your account has been settled and closed off.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that a credit amounting to R 174.55 was passed on 2016-03-15. The credit passed was for the invoice dated 2015-11-25 for R 140.34 plus the return debit order admin fee for R 34.20 ( R 11.40 * 3). Your account has been settled and closed off.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***