Credit not being issued after MTN cancelled my contract late

<p>This is my last resort due to months of frustration.<br /> Worst customer service ever! I want my money back!</p> <p> </p> <p>I had an MTN internet ****le for a few years after which I officially asked that my contract be terminated in March this year. In June / July I noticed that I was still paying for it. I called the call centre and several people later, still nothing was done. UNACCEPTABLE!</p> <p> </p> <p>I finally went to MTN in Somerset Mall where a gentleman has been trying to help me the past few months. He managed to have the account cancelled but a credit to my account is still to be made.</p> <p> </p> <p>He has showed me correspondence where he continuously asks for updates on my credit request and the situation is usually that the Retentions Manager's inbox is full (for several months now) or the latest is that the late cancellation request has been lodged but nothing is happening. Last correspondence of any nature was received on 10 October by the gentleman at MTN Somerset Mall.</p> <p> </p> <p>I AM DONE WITH MTN! This is the worst customer service ever. (Excluding the gentleman at MTN Somerset West who is equally frustrated). Why should I pay if MTN didn't do their work?</p>