1 reviews | Active since Aug 2015
credit management just ignoring emails no one wants to sort out the problem that is mtn's fault
<p>its been more than to months that my account just doubles after i have told mtn and went to the shops in kolonade and wonderboom junction is pretoria that they switched my account to an open contract without my consent the guy Joseph at kolonade told me to withold payment till its sorted out then they suspend my line so i spoke to eileen van wyk at credit management and she told me that if i dont pay everything she will hard suspend my line and she did and now ignores my emails and never gave me her manager's details </p> <p> </p> <p>if this is not sorted out i will have no other choice but to go to the ombuds man with all the proof they gave me at kolonade about my account and with all the emails ive sent to mtn and never get any response</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us
warm regards
mike
REQ: **********
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us
warm regards
mike
REQ: **********
no im tired of this every time and no you just ignore people if you dont want to do your job its been 2 weeks and the attitude of your people is that how you treat your customers
no im tired of this every time and no you just ignore people if you dont want to do your job its been 2 weeks and the attitude of your people is that how you treat your customers