BT
Bertus T

1 reviews | Active since May 2017

19 Feb 2019, 14:35

Credit listing disaster

In 2013, MTN listed me on the credit beraux, and now that i called them, they say that the phone number belonged to Foschini. I phoned Foschini, and they said my ID number does not even come up on the system. I have never had anything to do with Foschini in my life before. The lady i spoke to at MTN was utterly rude, and now i dont know who i can contact to remove this listing from ITC. But also on the report, it says that in 2014 my account was paid up. I need to buy a house, and now because of this, my life has been turned upside down.

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Replies (2)
MTN South Africa
MTN South Africa's reply20 Feb 2019, 10:43
Official
Good day Bertus

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Please bear with us while we investigate the matter. We have sent it to our Legal department to advise as there was an account under your ID that was written off in September 2018.We will revert to you soon

Warm regards,Mazwi ZumaComplaints Analyst

Best regards,

MTN South Africa
MTN South Africa's reply22 Feb 2019, 11:14
Official
Good day Bertus,

Please note I tried to call you to advise as per our Legal department your account as of 2014-08-20 was owing R6534.75 and still needs to be paid for your profile to be updated.

Warm regards,Mazwi ZumaComplaints Analyst

Best regards,